Whataburger is a fast food restaurant chain in America which is held privately, who are specialized in hamburgers and that is based in San Antonio, Texas. Whataburger was founded by Harmon Dobsan which was first opened in 1950. The chain is operated by Dobsan family along with the 25 more franchises. Whataburger are having more than 805 outlets across the south-eastern and south-western region of united states. Whataburger was known for many years for their distinct appearance as a orange and white striped roofed building and now it is nothing but just a historical landmark.
And so as to measure the satisfaction of their consumers Whataburger has created an online portal in which the customers are allowed to participate and give their feedback regarding the company. Whataburger Experience Survey is helping the company to get to know what are their customers expectations and needs from them. The Survey also tells that what is the satisfaction level of their consumers and where are needed to add things and what kind things so as maximise the satisfaction level and their earrings as well.
Whataburger experience survey:
Whataburger experience survey is conducted by Whataburger online at their official site i.e. www.whataburgersurvey.com. The Survey is including certain questions which are to be answered by the customers. And this can completed in few minutes only, it does not consumes more time and at the end of the Whataburger Experience Survey, the customers are also getting rewarded. The feedback of the customers are used for improving the products and services of the company so as to provide the best experience and to maximize satisfaction of their customers. But one has to fulfil the eligibility criteria before starting the survey.
Eligibility Criteria & Rules For Whataburger Experience Survey:
One is required to be eligible for the survey only then the customer can be allowed to take participation in the Whataburger experience survey.
- The person should be a legal and a permanent resident of the United States.
- Customer must have attained the age of 18, person below 18 is not allowed to participate.
- It is mandatory that the person should have the purchase receipt with them of there recent visit for which the participant must have visited the store.
- The participant must have a printed Whataburger Experience Survey code on his/ her purchase slip. Because it will be used to start the survey and the code should have to be used within one week of the purchase.
- One customer is allowed to take the survey only one time from one receipt.
- The participants are required to provide the store their contact details.
Requirements For Whataburger Experience Survey:
So as to participate in the survey the user is required to have some requisites with them.
- First thing required is a device like computer or laptop or the smartphone be required and which must have a good internet and wifi connectivity access, as the Whataburger Experience Survey is done online. The site is also having a computer version and as well as the mobile version for their site.
- To start the survey the user is required to have a purchase receipt from Whataburger store as it will be providing the survey code number, and that code is required so as to start the survey.
- But it must be noted that the survey code should be used within one week because after one week the code will not be valid.
- The user must have knowledge about English and Spanish language because the Whataburger Experience Survey can be conducted in only these two languages.
Steps To Complete Whataburger Experience Survey:
- Open the web browser on the device which can be a computer or a smartphone as both versions of site are available.
- Then visit to the official site of Whataburger at whataburgersurvey.com.
- Now the next step is to choose the language which is more preferable for the customer, there are two languages available i.e. English and Spanish.
- After choosing the language enter the survey code which will be given at the bottom of the purchase receipt. And that’s why it is required to keep the receipt carefully.
- Now to begin the Whataburger Experience Survey click on the “START” button.
- Now a series of questions will appear which are required to be answered by the customer.
- After answering all the questions click on the “ submit” button to submit the answers and also the customers are required to provide their contact details.
- Finally the survey is completed now one will receive the survey code which should be noted down, as the customer can use this code to redeem for a sandwich on their next visit at store.
Whataburger Experience Survey Rewards:
- Completing the Whataburger Experience Survey will give their customers a validation code which can be redeemed on their next visit and can get a free sandwich from it.
- The code cannot be transferable into cash and that’s why it should be redeemed as soon as possible.
- The code is valid for only one week and that’s why it is suggested that the code should be redeemed in one week, because after one week the code will not be valid.
From the content it can be seen that Whataburger focuses only on the customers satisfaction. There are certain things that are required to take the survey including requisite like computer or laptop or smartphone and a good internet or wifi connectivity and purchase receipt from the last visit. The survey also includes certain steps to be completed. The survey is recommended as one of the best ways for the customers so that they can speak up there mind. These feedbacks of the customers are used by Whataburger to improve and develop their working and the quality of product. Whataburger focuses more on the satisfaction of their customers as such to increase their revenue and as well as goodwill in the market. From this Whataburger Experience Survey customers are also getting rewards in the form of validation code which can be redeemed in his/ her next visit and can get free sandwiches from it. So it can be said that the survey is profitable not only for the company but for their customers as well.